Slow Internet Problem in Connecting BSNL Broadband

Follow below Information to Troubleshoot your Bsnl Broadband Internet Connection

Error-678

This is most common problems. It is due to poor connectivity. Problem can be anywhere between B.RAS – Tier 2 – DSLAM – Modem – PC of the customer.
Switch off / Switch on Modem (Power Switch at the back of modem ) and wait for 2 minutes. Then retry.
If problem is not solved then Reset Modem [Back pin (in the hole) to be pressed in switched ON condition] [Note : Link PC in black type Modem or WAN / LAN in white type Modem will go Off and then ON and system may be stable. Then retry.
Problem is still not solved then a)Check link lamp in Black type Modem or WAN lamp in White Modem. If it is blinking, then it is line problem. b)Check Modem to splitter connectivity. i) Jack in & Jack out the cable of / to the modem and to the splitter ii)Jack in & Jack out the telephone connection of the splitter.
If lamp is still blinking – then it is due to poor line condition / fault. The case has to be referred to Area Broadband Team for attending the fault.

Error-691 – User id and Password problem.
The case is to be referred to Central Broadband Team (08.00 AM to 08.00 PM). Central Broadband Team will reset the password and intimate that password has been reset.
Error-769 – LAN not enabled.
The LAN Card has to be enabled by following the steps given below.

• Go to Desktop. ii)Click “My Network Place”. iii)Select Properties. iv)Click “Enable the local network”.

Error- 797 – Modem or LAN driver problem
Reset the Modem (in on condition ) by pressing button available in the backside hole of the modem and wait for 2 mintues and then log on. If the problem is not solved then call your vendor to check computer LAN Card driver.

Error-718

• Peak Hour – This problem occurs if loading is high on the system and number of customers exceed the call handling capacity of B.RAS. Please try after some time.
• Slack Hour -This problem occurs if PPPoE is corrupted. Please load PPPoE again.

Error – 630-633
Computer LAN Card problem. LAN Card has to be changed. Problem can be seen by observing PC lamp (in black modem) LAN lamp ( in white modem) which might not be glowing or may be blinking. LAN Card has to be changed.

Probable reasons

• Internet explorer is not supporting the Pope (may be pirated OS).
• Virus corrupting Internet explorer.

The user is requested to set it right.

• BSNL BB DNS server may be having problem. DNS is not responding. Ping 61.1.96.69 or 61.1.96.71 and check up whether DNS is responding.( To ping click start go to run type cmd and type ping 61.1.96.69 )

If telephone line / dial tone problem, contact ’198′. If Broadband / Internet not working,
contact ’1800-424-1600′.
There are several factors which affect Internet speed badly especially while accessing International sites. Even though PC may is latest but Win98/2000/NT have technical limitation to support speeds above 200 Kbps. The virus/spyware infected computers are most common reasons to frustate you.